dialer

Install ININ's Dialer

Pierrick

PierrickL

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Version information

  • 0.2.3 (latest)
  • 0.2.2
  • 0.2.1
  • 0.2.0
  • 0.1.9
  • 0.1.8
  • 0.1.6
  • 0.1.5
  • 0.1.4
  • 0.1.3
  • 0.1.2
  • 0.1.1
  • 0.1.0
released Sep 15th 2015
This version is compatible with:
  • Windows

Start using this module

Documentation

PierrickL/dialer — version 0.2.3 Sep 15th 2015

PierrickL-dialer

Build Status

Puppet module to install and configure ININ's ODS (Outbound Dialing Server) & CCS (Central Campaign Server)

Table of Contents

  1. Overview
  2. Module Description - What the module does and why it is useful
  3. Setup - The basics of getting started with dialer
  4. Usage - Configuration options and additional functionality
  5. Limitations - OS compatibility, etc.

Overview

Installs Dialer CCS and/or ODS. See http://www.inin.com/solutions/pages/predictive-dialer-software.aspx for more details. Requires Windows 2012R2 and a copy of the Dialer 201xRx iso file.

Module Description

Installs and configures a Central Campaign Server (CCS) and or an Outbound Dialer Server (ODS) to use with a CIC server from Interactive Intelligence. Reboots once the install is complete.

Setup

What dialer affects

  • If installing CCS

    • Installs SQL 2008 R2 Native Client
    • Installs SQL Server 2012 Express (.Net 3.5 is automatically installed by the gildas-sqlserver module)
    • Installs CCS
    • Creates a database called DialerDB
    • Creates a UDL file in C:\I3\IC\Server\UDL
    • Reboots
  • If installing ODS

    • Installs ODS
    • Reboots

Setup Requirements

Usage

To install a Central Campaign Server (CCS):

class {'dialer':
  ensure        => 'installed',
  product       => 'CCS',
  version       => '2015_R2',
  ccsservername => '',
}

To install an Outbound Dialing Server (ODS):

class {'dialer':
  ensure        => 'installed',
  product       => 'ODS',
  version       => '2015_R2',
  ccsservername => 'ccsserver',
}

Limitations

  • Oracle not supported yet