glance

Installs and configures the Glance and CIC integration solution

Pierrick

PierrickL

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Version information

  • 0.1.0 (latest)
released Nov 23rd 2015

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Documentation

PierrickL/glance — version 0.1.0 Nov 23rd 2015

glance

Table of Contents

  1. Overview
  2. Module Description - What the module does and why it is useful
  3. Setup - The basics of getting started with glance
  4. Usage - Configuration options and additional functionality
  5. Limitations - OS compatibility, etc.

Overview

Installs and configures the integration between CIC and Glance

Module Description

Tested with CIC 2015R4 IIS and CIC must be installed before deployment

Setup

What glance affects

  • Copies files under C:/inetpub/wwwroot/glance
  • Installs Firefox
  • Installs the client add-in required to manage Glance sessions
  • Optionally adds a new entry in the hosts file to cope with Glance whitelisting requirements

Setup Requirements

  • CIC 2015R4+
  • IIS

Usage

class { 'glance':
  ensure              => installed, # only option supported for now
  clientbuttoninstall => true,      # if true, installs the client button on the local machine
  usedev2000domain    => false,     # if true, changes the hosts file to be able to use Glance without requiring your domain to be whitelisted
  targetchatworkgroup => 'Support', # Workgroup used to queue chat interactions
}

Limitations

Tested with CIC 2015R4 on Windows 2012R2