Version information
released Aug 8th 2019
This version is compatible with:
- Puppet Enterprise 2019.8.x, 2019.7.x, 2019.5.x, 2019.4.x, 2019.3.x, 2019.2.x, 2019.1.x, 2019.0.x, 2018.1.x, 2017.3.x, 2017.2.x, 2016.4.x
- Puppet >= 4.10.0 < 7.0.0
- , , , , ,
Tasks:
- create
- create_incident
- read
- resolve_incident
- update
Plans:
- example
Start using this module
Add this module to your Puppetfile:
mod 'beersy-snow_record', '0.1.4'Learn more about managing modules with a PuppetfileDocumentation
beersy/snow_record — version 0.1.4 Aug 8th 2019
snow_record
This task manage records in ServiceNow.
Table of Contents
- Description
- Setup - The basics of getting started with snow_record
- Usage - Configuration options and additional functionality
- Examples
- Limitations - OS compatibility, etc.
- Development - Guide for contributing to the module
Description
snow_record provides a series of tasks to interact with a ServiceNow Instance. The main 3 tasks included with this module:
- create - Create a ServiceNow object
- read - Get a ServiceNow object
- update - Update a ServiceNow object
There are also 2 additional tasks for interacting with Incidents.
- create_incident - Create an Incident
- resolve_incident - Resolve an Incident
Please read the Limitations before running these additional tasks.
Setup
Requirement for executing task
The puppetlabs-ruby_task_helper module should be installed
Usage
The tasks can be executed from bolt by supplying an basic inventory file:
nameServiceNow Instance [name]..service-now.comconfigof which:transportAlwaysremote
- remote:
- user: ServiceNow Username
- password: ServiceNow Password
For example:
nodes:
- name: dev85564
config:
transport: remote
remote:
user: admin
password: "XHxH2tmZ69*Vbh"
Examples
Getting incident INC000701
bolt task run --nodes dev85564 snow_record::read number=INC000701
Getting incident from sys_id
bolt task run --nodes dev85564 snow_record::read lookup_field=sys_id number=ff4d21c4735123002728660c4cf6a758
Getting user record from sys_id
bolt task run --nodes dev85564 snow_record::read table=sys_user lookup_field=sys_id number=fe82abf0371000044e0bfc8bcbe5d34
Creating an user
bolt task run --nodes dev85564 snow_record::create table=sys_user data='{"first_name":"Frank","last_name":"Sinatra"}'
Updating a user's city (using Update)
bolt task run --nodes dev85564 snow_record::update table=sys_user sys_id=fe82abf03710400044e0bfc8bcbe5d34 data='{"city":"Pittsburgh"}'
Creating an incident
bolt task run --nodes dev85564 snow_record::create_incident urgency=1 priority=2 severity=3 additional_data='{"short_description":"This is a test incident opened by Puppet"}'
Resolving an incident
bolt task run --nodes dev85564 snow_record::resolve_incident sys_id=fa8ecfe6db8363009395af264896199e close_notes="Closing Time1" additional_data='{"close_code":"Solved (Work Around)"}'
A Sample plan
A sample plan is included in the plans folder.
bolt plan run snow_record::example nodes=dev85564
Limitations
These tasks have been tested with a Madrid developer instance. The task has been tested on macOS and Centos.
ServiceNow is a highly customized environment. create_incident and resolve_incident assume your incident states are similar to the default developer instance. If the create_incident and resolve_incident don't work for you, use the more generic create and update tasks.
Development
TODOS:
- Add more error handling
- Add more convenience tasks
- Add delete
Feel free to contribute. PRs on github always appreciated!
Release Notes/Contributors/Etc. Optional
0.1 Initial release
What are tasks?
Modules can contain tasks that take action outside of a desired state managed by Puppet. It’s perfect for troubleshooting or deploying one-off changes, distributing scripts to run across your infrastructure, or automating changes that need to happen in a particular order as part of an application deployment.
Tasks in this module release
What are plans?
Modules can contain plans that take action outside of a desired state managed by Puppet. It’s perfect for troubleshooting or deploying one-off changes, distributing scripts to run across your infrastructure, or automating changes that need to happen in a particular order as part of an application deployment.
Dependencies
- puppetlabs/ruby_task_helper (>= 0.3.0 <= 2.0.0)
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